Refund Policy

Last updated: September 30, 2026

Every order at One Off Transfers is printed to order from the files you send us. That's why our policy is built around getting it right, not around returns.

Custom prints are final sale

DTF transfers, gang sheets and custom embroidery are made specifically for you. Because they can't be resold, we do not accept returns or exchanges, and we can't refund orders for a change of mind, sizes you selected, or artwork issues that were in the file you uploaded (low resolution, typos, missing transparency, colors outside the printable range).

If we made a mistake, we fix it

If your order arrives with a print defect caused by us (misprint, missing ink, smudging, wrong file printed, or damage in transit), we will reprint it at no cost or issue a refund. To qualify:

• Contact us within 7 days of delivery or pickup.
• Include your order number and clear photos of the issue.
• Keep the transfers until the claim is resolved. We may ask you to send them back.

Pressing issues

Transfers that fail because of incorrect heat, time, pressure, peel method or an incompatible garment aren't covered as defects. Follow the press instructions included with your order and in our Learn library, and always test one first. If something looks off, reach out before pressing the whole batch and we'll help you dial it in.

Cancellations

Orders can be canceled for a full refund if they haven't gone to print yet. Once printing has started, the order can't be canceled.

Refunds

Approved refunds go back to your original payment method. Your bank or card provider may take a few business days to post it.

Contact

One Off Transfers
11725 Goldring Rd. Suite 1, Arcadia, CA 91006
Phone: (626) 684-2771
Email: hub33approvals@gmail.com